Customer Support Specialist I

cnx; Baguio; On-site; PHP 180,000 - 240,000; Full time

Job summary

cnx is seeking a Customer Service Advisor for the Baguio area to handle inbound and outbound customer interactions, and online inquiries, resolving routine problems related to client products or services.

The role requires courteous communication, basic product knowledge, and the ability to document and track cases in our call tracking system. Flexibility to rotate shifts and work in a fast-paced environment is expected.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; able to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Ability to rotate shifts, as needed.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements and provide resolution using available resources.
• Listen to customer needs, show empathy, and build rapport.
• Greet customers in a courteous, friendly, professional manner.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work including proper account notation.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication

Multi-tasking

Computer skills

Education

High school diploma

Job description

cnx is seeking a Customer Service Advisor for the Baguio area to handle inbound and outbound customer interactions, and online inquiries, resolving routine problems related to client products or services.

The role requires courteous communication, basic product knowledge, and the ability to document and track cases in our call tracking system. Flexibility to rotate shifts and work in a fast-paced environment is expected.