Digital Customer Support Specialist

Concentrix; Baguio; On-site; PHP 223,000 - 312,000; Full time

Job summary

Concentrix in Baguio is seeking a Customer Service Advisor - Digital Intake to handle inbound/outbound calls and online inquiries, resolving routine problems and providing courteous, professional support to clients' customers. The role emphasizes strong communication, empathy, accuracy, and teamwork in a fast-paced environment.

You will log interactions, meet KPIs, and may upsell additional products and services as appropriate.

Qualifications

• High school diploma required, 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Ability to communicate clearly in writing and verbally.

Responsibilities

• Meet contractual KPIs while delivering quality service.
• Clarify requirements; probe for understanding and provide resolution.
• Greet customers professionally and maintain empathy.
• Maintain knowledge of client products and services.
• Document information accurately in call-tracking systems.
• Assist customers and escalate to senior staff when needed.

Skills

Customer service orientation

Computer navigation

Written and verbal communication

Attention to detail

Multitasking

Teamwork

Patience

Education

High school diploma

Job description

Concentrix in Baguio is seeking a Customer Service Advisor - Digital Intake to handle inbound/outbound calls and online inquiries, resolving routine problems and providing courteous, professional support to clients' customers. The role emphasizes strong communication, empathy, accuracy, and teamwork in a fast-paced environment.

You will log interactions, meet KPIs, and may upsell additional products and services as appropriate.