Customer Experience Advisor — Digital Intake

cnx; Muntinlupa; On-site; PHP 268,000 - 402,000; Full time

Job summary

cnx is seeking a Customer Service Advisor - Digital Intake for Alabang. The role involves handling customer inquiries via calls or online methods, resolving routine issues, and maintaining accurate account notes.

You will aim to meet KPIs, demonstrate empathy, and upsell where appropriate in a fast-paced environment. Protected by standard operating procedures, you’ll work with teams to enhance customer satisfaction.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively in written and verbal form.
• Dependable with strong attention to detail.
• Able to multitask in a fast-paced environment.
• Works well in a team or independently.
• Demonstrate patience in all customer contact situations.

Responsibilities

• Interface with customers via inbound/outbound calls or online communication.
• Meet contractual KPIs and provide resolution to routine problems.
• Clarify requirements and use tools to resolve customer needs.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work notations in accounts.
• Contribute to activities that improve customer satisfaction and business performance.
• Offer additional products or services and document interactions with customers.

Skills

Customer service

Communication

Multitasking

Detail oriented

Team player / independent

Patience

Computer navigation

Education

High school diploma

Tools

Call tracking database

Job description

cnx is seeking a Customer Service Advisor - Digital Intake for Alabang. The role involves handling customer inquiries via calls or online methods, resolving routine issues, and maintaining accurate account notes.

You will aim to meet KPIs, demonstrate empathy, and upsell where appropriate in a fast-paced environment. Protected by standard operating procedures, you’ll work with teams to enhance customer satisfaction.