Digital Intake Customer Advisor

cnx; Taguig; Hybrid; PHP 301,000 - 424,000; Full time

Job summary

cnx is seeking a Customer Service Advisor - Digital Intake in Taguig. The role handles inbound/outbound calls and online interactions to provide customer service and resolve routine issues related to the client’s products or services.

The position emphasizes empathy, clear communication, and the ability to meet KPIs, with potential shifts and a focus on teamwork in a fast-paced environment.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; flexible and adaptable to changes.
• Tolerance for repetitive work in a fast-paced environment.
• Team player who can work independently.
• Patience in all customer contact situations; maintains a professional tone.
• Ability to rotate shifts as needed.

Responsibilities

• Ensure service delivery meets contractual KPIs.
• Clarify requirements and provide appropriate resolution.
• Listen attentively, build rapport and demonstrate empathy.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products and services.
• Document work accurately and keep accounts updated.
• Participate in activities to improve customer satisfaction and performance.
• Offer additional products and services when appropriate.
• Track and retrieve information in call tracking systems.
• Respond to inquiries by referring to published materials or seniors.

Skills

Customer service

Strong communication

Attention to detail

Multi-tasking

Teamwork

Adaptability

Education

High school diploma

Job description

cnx is seeking a Customer Service Advisor - Digital Intake in Taguig. The role handles inbound/outbound calls and online interactions to provide customer service and resolve routine issues related to the client’s products or services.

The position emphasizes empathy, clear communication, and the ability to meet KPIs, with potential shifts and a focus on teamwork in a fast-paced environment.