Digital Intake Customer Support Advisor

Concentrix; Muntinlupa; On-site; PHP 223,000 - 357,000; Full time

Job summary

Concentrix is seeking a Customer Service Advisor - Digital Intake at Alabang. This role interfaces with customers via inbound/outbound calls and online channels, delivering frontline service and resolving routine issues as per client requirements.

You will maintain basic knowledge of client products, document interactions accurately, and contribute to customer satisfaction while supporting upsell opportunities through CRM tools.

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Clear written and verbal communication in English.
• Detail-oriented and dependable with accuracy.
• Ability to multitask in a fast-paced environment.
• Team player who can work independently as needed.
• Patient, maintains a professional tone with customers.
• Willing to rotate shifts; location-specific requirements may apply.

Responsibilities

• Handle inbound/outbound calls and online inquiries per client requirements.
• Clarify customer needs and provide resolution with available tools.
• Maintain courteous, empathetic interactions and build rapport.
• Greet customers professionally and document interactions accurately.
• Keep knowledge of client products/services up to date.
• Record activities in the call tracking database and followups.

Skills

Customer service

Communication

English proficiency

Attention to detail

Multitasking

Teamwork

Independence

Patience with customers

Adaptability to shifts

Education

High school diploma

Job description

Concentrix is seeking a Customer Service Advisor - Digital Intake at Alabang. This role interfaces with customers via inbound/outbound calls and online channels, delivering frontline service and resolving routine issues as per client requirements.

You will maintain basic knowledge of client products, document interactions accurately, and contribute to customer satisfaction while supporting upsell opportunities through CRM tools.