Digital Customer Experience Specialist

Globe Telecom; Taguig; On-site; PHP 335,000 - 670,000; Full time

Job summary

Globe Telecom is seeking a proactive professional in Manila to guide customers through digital channels, support sales and service needs, and process applications and payments. The role emphasizes customer interaction across shifts, including weekends and holidays, in a fast-paced environment.

The ideal candidate will have 3–5 years in customer-facing sales, strong communication and problem-solving skills, and familiarity with CRM tools and POS systems to ensure smooth customer journeys.

Qualifications

• Bachelor's degree holder.
• 3–5 years in sales and customer-facing roles.
• Willing to work shifts including weekends and holidays.
• Proficiency in CRM tools, POS systems, or online platforms.
• Strong interpersonal and communication skills with active listening.
• Problem-solving abilities.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Skills

Customer service

Sales experience

Digital channels

Communication skills

Active listening

Interpersonal skills

Problem solving

Education

Bachelor's Degree

Tools

CRM tools

POS systems

Online platforms

Job description

Globe Telecom is seeking a proactive professional in Manila to guide customers through digital channels, support sales and service needs, and process applications and payments. The role emphasizes customer interaction across shifts, including weekends and holidays, in a fast-paced environment.

The ideal candidate will have 3–5 years in customer-facing sales, strong communication and problem-solving skills, and familiarity with CRM tools and POS systems to ensure smooth customer journeys.