Customer Experience Specialist — Digital & In-Person

Globe Telecom; Quezon City; On-site; PHP 279,000 - 502,000; Full time

Job summary

Globe Telecom is seeking a customer-focused professional to create a positive and memorable experience for Globe customers. You will provide assistance and recommendations to meet customer needs and resolve issues, guiding them through digital channels and in-person interactions.

You will handle sales and service requests, approve and process applications and transactions in the system, and manage payments for bills and purchases, contributing to a smooth customer journey.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Job description

Globe Telecom is seeking a customer-focused professional to create a positive and memorable experience for Globe customers. You will provide assistance and recommendations to meet customer needs and resolve issues, guiding them through digital channels and in-person interactions.

You will handle sales and service requests, approve and process applications and transactions in the system, and manage payments for bills and purchases, contributing to a smooth customer journey.