Digital Customer Experience Specialist

Globe Telecom; Philippines; On-site; PHP 335,000 - 558,000; Full time

Job summary

Globe Telecom is seeking a Specialist - Customer Experience Ambassador in the Philippines to guide customers through digital channels, provide face-to-face user education, and support sales and service needs. The role involves approving and processing applications and transactions in the system, as well as handling payments for bills and purchases.

The ideal candidate will contribute to a welcoming customer experience while upholding Globe’s service standards and DEI commitments.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Skills

Customer service

Sales support

Job description

Globe Telecom is seeking a Specialist - Customer Experience Ambassador in the Philippines to guide customers through digital channels, provide face-to-face user education, and support sales and service needs. The role involves approving and processing applications and transactions in the system, as well as handling payments for bills and purchases.

The ideal candidate will contribute to a welcoming customer experience while upholding Globe’s service standards and DEI commitments.