Customer Experience Pro - Digital & Sales Support

Globe Telecom; Taguig; On-site; PHP 223,000 - 446,000; Full time

Job summary

Globe Telecom in the Philippines is seeking a versatile professional to support customers across digital channels and in-person assistance. You will help customers navigate our services, handle sales and service requests, and process transactions in our systems.

The role requires a bachelor's degree and 3–5 years in sales or customer-facing roles, with readiness for varied shifts including weekends and holidays, and basic tech proficiency in CRM or POS tools.

Qualifications

• Bachelor's degree holder.
• 3–5 years of experience in sales and customer-facing role.
• Willing to work in shifts including weekends and holidays.
• Basic technical proficiency (CRM tools, POS systems, or online platforms).
• Strong interpersonal, communication, and active listening skills.
• Proficiency in problem solving.
• Manpower backfill/Replacement.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education.
• Attends to sales and service needs of customers.
• Approves and processes sales and services applications and transactions in the system.
• Processes payment for bills, purchases, and other transactions.

Skills

Customer-facing

Sales experience

CRM tools

POS systems

Communication

Problem solving

Education

Bachelor's Degree

Tools

N/A

Job description

Globe Telecom in the Philippines is seeking a versatile professional to support customers across digital channels and in-person assistance. You will help customers navigate our services, handle sales and service requests, and process transactions in our systems.

The role requires a bachelor's degree and 3–5 years in sales or customer-facing roles, with readiness for varied shifts including weekends and holidays, and basic tech proficiency in CRM or POS tools.