Customer Experience & Digital Sales Specialist

Globe Telecom; Mandaluyong; On-site; PHP 279,000 - 502,000; Full time

Job summary

Globe Telecom in the Philippines is seeking a Customer Service and Sales professional to support customers across digital channels and in-store interactions. You will assist customers on their journey, manage sales and service processes, and handle inventory-related tasks as part of a dynamic team.

The ideal candidate has 3–5 years in sales or customer-facing roles, a Bachelor's degree, and strong communication and problem-solving skills. Weekend/holiday shifts may be required.

Qualifications

• Bachelor's degree required.
• 3–5 years in sales and customer-facing roles.
• Willing to work weekends/holidays.
• Basic proficiency with CRM tools or POS systems.
• Strong interpersonal and communication skills; active listening.
• Problem-solving ability.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Skills

Bachelor's Degree

Sales experience

Customer-facing

Communication

Active listening

Education

Bachelor's Degree

Tools

CRM tools

POS systems

Job description

Globe Telecom in the Philippines is seeking a Customer Service and Sales professional to support customers across digital channels and in-store interactions. You will assist customers on their journey, manage sales and service processes, and handle inventory-related tasks as part of a dynamic team.

The ideal candidate has 3–5 years in sales or customer-facing roles, a Bachelor's degree, and strong communication and problem-solving skills. Weekend/holiday shifts may be required.