Customer Experience & Digital Sales Advocate

Globe Telecom; Taguig; On-site; PHP 260,000 - 420,000; Full time

Job summary

Globe Telecom is seeking a customer-focused team member to assist customers on digital channels, provide face-to-face education, and address sales and service needs in a dynamic retail and corporate environment.

You will process applications and transactions in the system, handle payments, and ensure a smooth customer journey across channels. Flexibility to work varied shifts including weekends and holidays, plus strong communication and problem-solving skills are essential.

Qualifications

• Bachelor's degree holder required.
• 3–5 years of experience in sales and customer-facing role.
• Willing to work in shifts including weekends and holidays.
• Basic proficiency with CRM tools, POS systems, or online platforms.
• Strong interpersonal, communication, and active listening skills.
• Proficiency in problem solving.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user education.
• Attends to sales and service needs of customers.
• Approves and processes sales and services applications and transactions in the system.
• Processes payment for bills, purchases, and other transactions.

Skills

Sales experience

Interpersonal skills

Communication

Active listening

Problem solving

Education

Bachelor's Degree

Tools

CRM tools

POS systems

Online platforms

Job description

Globe Telecom is seeking a customer-focused team member to assist customers on digital channels, provide face-to-face education, and address sales and service needs in a dynamic retail and corporate environment.

You will process applications and transactions in the system, handle payments, and ensure a smooth customer journey across channels. Flexibility to work varied shifts including weekends and holidays, plus strong communication and problem-solving skills are essential.