Digital Customer Experience Advocate

Globe Telecom; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Globe Telecom is seeking a customer-focused professional to guide customers through digital channels, offering face-to-face education and support.

The role handles sales and service needs, approves and processes applications in the system, and processes payments for bills and purchases, ensuring smooth customer experiences.

The position may require working in shifts, including weekends and holidays, and may involve inventory-related processes as part of customer service operations.

Qualifications

• Bachelor's Degree Holder (Graduate).
• Preferably with 3-5 years of experience in sales and customer-facing role.
• Willing to work in a variety of shifts including weekends and holidays.
• Basic technical proficiency (CRM tools, POS systems, or online platforms).
• Strong interpersonal, communication, and active listening skills.
• Proficiency in problem solving
• Manpower backfill/Replacement

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Skills

Customer-facing

Interpersonal skills

Active listening

Sales experience

Problem solving

Education

Bachelor's degree

Tools

CRM tools

POS systems

Online platforms

Job description

Globe Telecom is seeking a customer-focused professional to guide customers through digital channels, offering face-to-face education and support.

The role handles sales and service needs, approves and processes applications in the system, and processes payments for bills and purchases, ensuring smooth customer experiences.

The position may require working in shifts, including weekends and holidays, and may involve inventory-related processes as part of customer service operations.