Customer Experience Champion

Globe Telecom; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Globe Telecom is seeking professionals to create positive, memorable experiences for customers by assisting them with Globe products and services and by guiding them through digital channels. The role involves supporting customers face-to-face or via digital education, handling sales and service needs, processing applications and payments, and ensuring a smooth customer journey across Globe’s offerings.

If you are passionate about delivering service excellence and contributing to Globe's purpose

Responsibilities

• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Job description

Globe Telecom is seeking professionals to create positive, memorable experiences for customers by assisting them with Globe products and services and by guiding them through digital channels. The role involves supporting customers face-to-face or via digital education, handling sales and service needs, processing applications and payments, and ensuring a smooth customer journey across Globe’s offerings.

If you are passionate about delivering service excellence and contributing to Globe's purpose