Customer Experience Champion

Globe Telecom; Zamboanga del Sur; On-site; PHP 201,000 - 257,000; Full time

Job summary

Globe Telecom in the Philippines seeks a customer-focused professional to help customers through digital channels and in-person assistance, recommending Globe products and services to meet needs and resolve issues.

You will handle sales and service requests, approve and process applications and transactions in the system, and process bill payments and other purchases. Globe promotes equal opportunity and a diverse, inclusive workplace.

Qualifications

• Experience delivering friendly customer service.
• Ability to guide customers through digital channels.
• Familiarity with basic sales processes.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Skills

Customer service

Sales

Digital channel support

Job description

Globe Telecom in the Philippines seeks a customer-focused professional to help customers through digital channels and in-person assistance, recommending Globe products and services to meet needs and resolve issues.

You will handle sales and service requests, approve and process applications and transactions in the system, and process bill payments and other purchases. Globe promotes equal opportunity and a diverse, inclusive workplace.