Customer Experience & Digital Sales Champion

Globe Telecom; Taguig; On-site; PHP 335,000 - 502,000; Full time

Job summary

Globe Telecom in the Philippines seeks a Customer Service Associate to assist customers on digital channels and through face-to-face education, while addressing sales and service needs.

The role includes processing sales and service applications and transactions in the system and handling payments for bills, purchases, and other transactions. It requires flexibility to work various shifts, including weekends and holidays.

Qualifications

• Bachelor's degree or equivalent required.
• 3–5 years experience in sales and customer-facing roles preferred.
• Willing to work varied shifts including weekends and holidays.
• Basic technical proficiency with digital platforms and CRM tools.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Skills

Customer service

Sales experience

Inventory management

Education

Bachelor's Degree Holder

Tools

CRM tools

POS systems

Job description

Globe Telecom in the Philippines seeks a Customer Service Associate to assist customers on digital channels and through face-to-face education, while addressing sales and service needs.

The role includes processing sales and service applications and transactions in the system and handling payments for bills, purchases, and other transactions. It requires flexibility to work various shifts, including weekends and holidays.