Customer Experience & Digital Sales Specialist

Globe Telecom; Taguig; On-site; PHP 335,000 - 558,000; Full time

Job summary

Globe Telecom is hiring for a customer service and sales-focused role within Metro Manila. The role involves guiding customers through digital channels, handling sales and service needs, and processing applications in the system.

The position emphasizes strong communication and problem-solving abilities to deliver a seamless customer journey. The ideal candidate has a Bachelor's degree, 3-5 years in customer-facing roles, and willingness to work varied shifts including weekends and holidays.

Qualifications

• Bachelor's Degree Holder (Graduate).
• 3-5 years of experience in sales and customer-facing role.
• Willing to work in shifts including weekends and holidays.
• Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms).
• Strong interpersonal, communication, and active listening skills.
• Proficiency in problem solving.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Skills

Interpersonal skills

Communication

Active listening

Problem solving

Education

Bachelor's degree

Tools

CRM tools

POS systems

Job description

Globe Telecom is hiring for a customer service and sales-focused role within Metro Manila. The role involves guiding customers through digital channels, handling sales and service needs, and processing applications in the system.

The position emphasizes strong communication and problem-solving abilities to deliver a seamless customer journey. The ideal candidate has a Bachelor's degree, 3-5 years in customer-facing roles, and willingness to work varied shifts including weekends and holidays.