Digital Customer Experience Advocate

Globe Telecom; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A telecommunications company in Metro Manila seeks a Customer Service representative to assist customers in using digital channels and attend to sales and service needs. The candidate must have a Bachelor's degree, ideally with 3-5 years of customer-facing experience. Strong interpersonal and problem-solving skills, along with technical proficiency in CRM tools and POS systems, are also required. This role involves working various shifts, including weekends and holidays.

Qualifications

• Bachelor's degree holder required.
• 3-5 years of experience in sales and customer-facing role preferred.
• Willingness to work various shifts including weekends and holidays.
• Basic technical proficiency is essential.
• Strong interpersonal and communication skills are necessary.
• Proficiency in problem solving is required.

Responsibilities

• Assist customers in using digital channels.
• Attend to sales and service needs of customers.
• Approve and process sales applications.
• Process payments for bills and other transactions.

Skills

Customer Service

Digital Sales Experience

Inventory Management

Interpersonal Skills

Communication Skills

Problem Solving

Education

Bachelor's Degree

Tools

CRM tools

POS systems

Online platforms

Job description

A telecommunications company in Metro Manila seeks a Customer Service representative to assist customers in using digital channels and attend to sales and service needs. The candidate must have a Bachelor's degree, ideally with 3-5 years of customer-facing experience. Strong interpersonal and problem-solving skills, along with technical proficiency in CRM tools and POS systems, are also required. This role involves working various shifts, including weekends and holidays.