Customer Experience Specialist – Digital & Sales Support

Globe Telecom, Inc.; Dagupan; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading telecommunications company in the Philippines is seeking a Customer Experience Ambassador in Dagupan, Pangasinan. This role involves assisting customers with digital channels and addressing sales needs. Candidates should hold a Bachelor's degree and ideally have 3-5 years of customer-facing experience. Strong communication skills and technical proficiency are essential. Join us to help create a positive customer experience.

Qualifications

• Bachelor's Degree Holder (Graduate).
• Preferably with 3-5 years of experience in sales and customer-facing role.
• Willing to work in a variety of shifts including weekends and holidays.
• Basic technical proficiency required.
• Strong interpersonal, communication, and active listening skills.

Responsibilities

• Assists customers in using digital channels via face-to-face support.
• Attends to sales and service needs of customers.
• Approves and processes sales and services applications.
• Processes payment for bills and purchases.

Skills

Customer Service

Sales Experience

Digital Proficiency

Interpersonal Skills

Active Listening

Problem Solving

Education

Bachelor's Degree

Tools

CRM tools

POS systems

Online platforms

Job description

A leading telecommunications company in the Philippines is seeking a Customer Experience Ambassador in Dagupan, Pangasinan. This role involves assisting customers with digital channels and addressing sales needs. Candidates should hold a Bachelor's degree and ideally have 3-5 years of customer-facing experience. Strong communication skills and technical proficiency are essential. Join us to help create a positive customer experience.