Digital Customer Experience Advocate

Globe Telecom; Taguig; On-site; PHP 200,880 - 357,120; Full time

Job summary

Globe Telecom is seeking a Customer Service and Digital Sales Associate to guide customers through digital channels and support sales and inventory tasks. You will assist customers in person and through education, ensuring smooth transactions and timely payments.

Ideal candidates hold a bachelor’s degree with 3–5 years in sales or customer-facing roles, possess strong communication and problem-solving skills, and are flexible to work weekends and holidays.

Qualifications

• Bachelor's degree required.
• 3-5 years sales and customer-facing experience.
• Willing to work weekends and holidays.
• Basic technical proficiency with CRM tools, POS systems, or online platforms.
• Strong interpersonal, communication, and active listening skills.
• Proficiency in problem solving.
• Manpower backfill/Replacement.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education.
• Attends to sales and service needs of customers.
• Approves and processes sales and services applications and transactions in the system.
• Processes payment for bills, purchases, and other transactions.

Skills

Interpersonal skills

Communication

Active listening

Customer-facing experience

Flexibility

Replacement role

Education

Bachelor's degree

Tools

CRM tools

POS systems

Online platforms

Job description

Globe Telecom is seeking a Customer Service and Digital Sales Associate to guide customers through digital channels and support sales and inventory tasks. You will assist customers in person and through education, ensuring smooth transactions and timely payments.

Ideal candidates hold a bachelor’s degree with 3–5 years in sales or customer-facing roles, possess strong communication and problem-solving skills, and are flexible to work weekends and holidays.