Digital Customer Experience & Sales Specialist

Globe Telecom; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

Globe Telecom in Taguig, Metro Manila is seeking a dedicated customer service representative to assist customers in using digital channels effectively. This role involves addressing customer sales and service needs while approving and processing applications and transactions.

The ideal candidate holds a Bachelor's degree and has 3-5 years of experience in sales or a customer-facing role. Strong interpersonal skills and basic technical proficiency are necessary. Availability for flexible shifts, including weekends, is required.

Qualifications

• Bachelor's degree holder.
• 3-5 years of experience in sales and customer-facing role.
• Willingness to work various shifts, including weekends and holidays.
• Basic technical proficiency in digital tools.
• Strong interpersonal and communication skills.
• Proficient in problem solving.

Responsibilities

• Assist customers in using digital channels through face-to-face assistance or education.
• Attend to sales and service needs of customers.
• Approve and process sales and service applications and transactions.
• Process payments for bills, purchases, and transactions.

Skills

Customer Service

Sales Experience

Digital User Assistance

Interpersonal Skills

Problem Solving

Education

Bachelor's Degree

Tools

CRM tools

POS systems

Online platforms

Job description

Globe Telecom in Taguig, Metro Manila is seeking a dedicated customer service representative to assist customers in using digital channels effectively. This role involves addressing customer sales and service needs while approving and processing applications and transactions.

The ideal candidate holds a Bachelor's degree and has 3-5 years of experience in sales or a customer-facing role. Strong interpersonal skills and basic technical proficiency are necessary. Availability for flexible shifts, including weekends, is required.