Customer Experience Advocate – Digital & Sales Support

Globe Telecom, Inc.; Dasmariñas; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading telecommunications company in the Philippines is seeking a Customer Experience Ambassador in Dasmariñas, Cavite. You will assist customers in using digital channels and handle sales and service needs. The ideal candidate holds a bachelor's degree, has 3-5 years of customer-facing experience, and is proficient in communication and problem-solving. The role requires flexibility for various shifts including weekends and holidays.

Qualifications

• Bachelor's degree holder (graduate)
• With 3-5 years of experience in sales and customer-facing roles
• Willing to work in a variety of shifts including weekends and holidays
• Basic technical proficiency
• Strong interpersonal, communication, and active listening skills

Responsibilities

• Assist customers' journey in using digital channels via face to face assistance
• Attend to sales and service needs of customers
• Approve and process sales and services applications
• Process payments for bills and purchases

Skills

Customer Service

Digital Experience

Sales Experience

Communication Skills

Problem Solving

Education

Bachelor's Degree

Tools

CRM Tools

POS Systems

Job description

A leading telecommunications company in the Philippines is seeking a Customer Experience Ambassador in Dasmariñas, Cavite. You will assist customers in using digital channels and handle sales and service needs. The ideal candidate holds a bachelor's degree, has 3-5 years of customer-facing experience, and is proficient in communication and problem-solving. The role requires flexibility for various shifts including weekends and holidays.