Customer Experience and Payments Specialist

Globe Telecom; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A telecommunications company in Metro Manila is seeking a Customer Experience Ambassador to assist customers with digital channel usage and sales needs. The ideal candidate holds a Bachelor's degree, has 3-5 years of relevant experience, and possesses strong interpersonal skills. The position includes varying shifts and requires basic technical proficiency. This role offers an opportunity for career advancement in a diverse workplace.

Qualifications

• Preferably with 3-5 years of experience in sales and customer-facing role.
• Willing to work in a variety of shifts including weekends and holidays.
• Strong communication and active listening skills.

Responsibilities

• Assist customers’ journey in using digital channels.
• Attend to sales and service needs of customers.
• Process payments for bills, purchases, and other transactions.

Skills

Customer Service

Sales Experience

Digital User Assistance

Interpersonal Skills

Problem Solving

Education

Bachelor's Degree Holder

Tools

CRM tools

POS systems

Online platforms

Job description

A telecommunications company in Metro Manila is seeking a Customer Experience Ambassador to assist customers with digital channel usage and sales needs. The ideal candidate holds a Bachelor's degree, has 3-5 years of relevant experience, and possesses strong interpersonal skills. The position includes varying shifts and requires basic technical proficiency. This role offers an opportunity for career advancement in a diverse workplace.