Digital Customer & Sales Experience Specialist

Globe Telecom; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

Globe Telecom is seeking a Customer Service representative in Taguig, Philippines. The role involves assisting customers in their journey using digital channels and addressing their sales and service needs.

Candidates should possess a Bachelor's degree and have 3-5 years of experience in a sales or customer-facing role. Strong interpersonal and communication skills are essential, along with basic technical proficiency. The position requires flexibility to work on various shifts, including weekends and holidays.

Qualifications

• Bachelor's Degree Holder (Graduate).
• 3-5 years of experience in sales and customer-facing role.
• Willing to work in various shifts including weekends and holidays.
• Strong interpersonal, communication, and active listening skills.
• Proficiency in problem solving.

Responsibilities

• Assist customers using digital channels and provide user education.
• Attend to sales and service needs of customers.
• Approve and process sales and services applications.
• Process payments for bills and purchases.

Skills

Sales and customer service skills

Interpersonal skills

Communication skills

Problem-solving skills

Technical proficiency with CRM tools

Education

Bachelor's Degree

Tools

CRM tools

POS systems

Job description

Globe Telecom is seeking a Customer Service representative in Taguig, Philippines. The role involves assisting customers in their journey using digital channels and addressing their sales and service needs.

Candidates should possess a Bachelor's degree and have 3-5 years of experience in a sales or customer-facing role. Strong interpersonal and communication skills are essential, along with basic technical proficiency. The position requires flexibility to work on various shifts, including weekends and holidays.