Digital Customer Experience & Sales Specialist

Globe Telecom; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

Globe Telecom is looking for a Customer Service professional in Taguig, Philippines. The role focuses on assisting customers in using digital channels and addressing their sales and service needs. The ideal candidate should hold a Bachelor's Degree and have 3-5 years of experience in sales and customer-facing roles.

The position requires basic technical proficiency with CRM tools and a willingness to work flexible hours. Strong communication skills and problem-solving abilities are essential. Globe Telecom promotes diversity and an inclusive working environment.

Qualifications

• Bachelor's Degree Holder (Graduate).
• Preferably with 3-5 years of experience in sales and customer-facing role.
• Willing to work in a variety of shifts including weekends and holidays.
• Basic technical proficiency in CRM tools or online platforms.
• Strong interpersonal, communication, and active listening skills.

Responsibilities

• Assists customers’ journey in using digital channels.
• Attends to sales and service needs of customers.
• Processes sales and services applications and transactions in the system.
• Processes payment for bills and purchases.

Skills

Customer Service

Sales Experience

Inventory Management

Technical Proficiency

Problem Solving

Education

Bachelor's Degree

Tools

CRM tools

POS systems

Job description

Globe Telecom is looking for a Customer Service professional in Taguig, Philippines. The role focuses on assisting customers in using digital channels and addressing their sales and service needs. The ideal candidate should hold a Bachelor's Degree and have 3-5 years of experience in sales and customer-facing roles.

The position requires basic technical proficiency with CRM tools and a willingness to work flexible hours. Strong communication skills and problem-solving abilities are essential. Globe Telecom promotes diversity and an inclusive working environment.