Customer Experience Champion - Digital & In-Store

Globe Telecom, Inc.; Manila; On-site; PHP 245,520 - 334,800; Full time

Job summary

Globe Telecom, Inc. is seeking a Customer Experience Ambassador in Metro Manila who will assist customers in using digital channels via face-to-face assistance and education. Responsibilities include managing sales transactions, processing payments, and delivering excellent customer service.

The ideal candidate holds a Bachelor's Degree and has 3-5 years of experience in a sales or customer-facing role. Strong communication, problem-solving skills, and willingness to work flexible shifts are essential for this position.

Qualifications

• Bachelor's Degree Holder (Graduate).
• Preferably with 3-5 years experience in sales and customer-facing role.
• Willing to work in a variety of shifts including weekends and holidays.
• Basic technical proficiency (e.g., CRM tools, POS systems).
• Strong interpersonal, communication, and active listening skills.

Responsibilities

• Assists customers’ journey in using digital channels via face-to-face assistance.
• Attends to sales and service needs of customers.
• Approves and processes sales and service applications in the system.
• Processes payment for bills, purchases, and other transactions.

Skills

Customer Service

Sales Experience

Interpersonal Skills

Problem Solving

Communication Skills

Education

Bachelor's Degree

Tools

CRM tools

POS systems

Online platforms

Job description

Globe Telecom, Inc. is seeking a Customer Experience Ambassador in Metro Manila who will assist customers in using digital channels via face-to-face assistance and education. Responsibilities include managing sales transactions, processing payments, and delivering excellent customer service.

The ideal candidate holds a Bachelor's Degree and has 3-5 years of experience in a sales or customer-facing role. Strong communication, problem-solving skills, and willingness to work flexible shifts are essential for this position.