Customer Support Specialist - Inbound & Outbound Calls

Concentrix; Iloilo City; Hybrid; PHP 279,000 - 391,000; Full time

Job summary

Concentrix Iloilo City is seeking a Customer Service Advisor for Homecoming - Iloilo 2025. You will interface with customers through inbound/outbound calls and online channels to deliver routine problem resolution and quality service.

The role requires a high school diploma with 3–6 months of relevant experience, strong PC skills, clear communication, and the ability to work as part of a team or independently. Join a fast-paced environment that values empathy, accuracy, and customer satisfaction.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly, both written and verbal.
• Dependable with attention to detail.
• Able to multi-task in a fast-paced environment.
• Able to work as a team or independently.
• Demonstrate patience in all customer interactions; maintaining a professional tone.
• Willing to rotate shifts as needed.

Responsibilities

• Meet contractual KPIs by delivering quality service.
• Clarify requirements and provide resolution using available tools.
• Listen to customer needs with empathy to build rapport.
• Greet customers professionally following procedures.
• Maintain knowledge of client products and services.
• Document and complete work accurately.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and services.
• Use call tracking database to log information.
• Refer inquiries to published materials or senior staff.

Skills

Customer service orientation

Communication skills

Attention to detail

Multi-tasking

Teamwork

Flexibility

Patience

Education

High school diploma

Job description

Concentrix Iloilo City is seeking a Customer Service Advisor for Homecoming - Iloilo 2025. You will interface with customers through inbound/outbound calls and online channels to deliver routine problem resolution and quality service.

The role requires a high school diploma with 3–6 months of relevant experience, strong PC skills, clear communication, and the ability to work as part of a team or independently. Join a fast-paced environment that values empathy, accuracy, and customer satisfaction.