Developer Support Engineer — Mandarin & English

Siegen HR Solutions; Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

Siegen HR Solutions in the Philippines seeks a developer support specialist to assist across the development life cycle, from requirements gathering and design to testing, deployment and post-production support.

You will write technical support emails addressing developers’ questions about how to develop applications for smart devices and interact with our API, with judgement on when to escalate to the next level.

Qualifications

• Bachelor's degree in computer science, information systems or equivalent.
• Fluent in English and Mandarin.
• Minimum of 3 years experience in a tech support, support engineering, or developer support role preferred.

Responsibilities

• Gather requirements and perform high-level and technical design.
• Build and execute unit and integration tests, and assist with UAT.
• Draft technical support emails to developers about API usage and best practices, escalating when needed.

Education

Bachelor's degree in computer science or information systems

Tools

Android OS

Mac OS

Job description

Siegen HR Solutions in the Philippines seeks a developer support specialist to assist across the development life cycle, from requirements gathering and design to testing, deployment and post-production support.

You will write technical support emails addressing developers’ questions about how to develop applications for smart devices and interact with our API, with judgement on when to escalate to the next level.