Mandarin Developers | JAVA, .NET 普通话

Siegen HR Solutions; Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

A tech support company is looking for Mandarin Developers to provide assistance for smart device application development. Responsibilities include writing technical support emails and escalating queries. Ideal candidates should have a Bachelor's Degree in Computer Science or related fields, fluent in English and Mandarin, and possess at least 3 years of experience in tech or developer support roles. Strong communication and problem-solving skills are essential, along with a team-oriented attitude.

Qualifications

• Fluent in English and Mandarin (HSK 3 or higher).
• Minimum of 3 years experience in tech support or developer support role preferred.
• Experience in analyses and troubleshooting.

Responsibilities

• Write technical support emails for developers' questions regarding applications.
• Escalate developer queries to the next level of support.

Skills

Effective written and oral communication skills

Attention to detail

Customer service skills

Problem-solving

Team player

Education

Bachelor's Degree in Computer Science, Information Systems or equivalent

Tools

Android OS

Mac OS

Job description

About the job Mandarin Developers | JAVA, .NET 普通话

Responsibilities:

• Write technical support emails in response to developer’s questions about how to develop applications for smart devices. Some of these questions will be about basic procedure, some will be more technical about interacting with company's API.
• Escalate developer queries to the next level of support.

To Qualify:

• Bachelor's Degree in Computer Science, Information Systems or equivalent
• Fluent in English and Mandarin (HSK 3 or higher)
• Very strong, effective written and oral communication skills
• Minimum of 3 years experience in a tech support, support engineering, or developer support role preferred
• Knowledge of Android OS and Mac OS is a plus
• Great attention to detail
• Excellent soft skills and customer service skills
• A team player with a positive attitude and people skills
• Must be able to context-switch and manage multiple partners in parallel across various implementation stages
• Experience in analyses, troubleshooting, problem solving and project management
• Good command of basic internet and database technologies