Post Sales Support Engineer

GLORY; Mandaluyong; On-site; PHP 781,000 - 1,228,000; Full time

Job summary

GLORY in Manila, Philippines is seeking a Post Sales Support Engineer to deliver technical support, implementation help, and training for deployed software solutions. You will serve as the subject matter expert for software inquiries and ensure customer adoption, system performance, and ongoing support.

You will collaborate with customers and internal teams to address issues, configure software to meet client needs, and lead testing and documentation efforts to ensure smooth deployments.

Qualifications

• At least 3 years of relevant experience.
• Diploma or degree in computing or related IT certification.
• Strong networking and software troubleshooting skills.
• Proficient in Java, C++, and SOAP interfaces.

Responsibilities

• Install software system at customer site.
• Provide field training on system operations.
• Collaborate with customers, sales, and support to resolve issues.
• Configure product software to meet customer needs.
• Act as SME for software inquiries across departments.
• Plan and train relevant parties on software matters.
• Test software performance and stability before installation.
• Lead software integration certification tests with partners.
• Analyze and troubleshoot field software problems.
• Create or update software configuration and user guides.

Skills

English language - Excellent

Excellent communication skills

Can-do attitude

Troubleshooting

Java

SOAP Interface

Serial Communication

C++

VB and VBA

Excel macro

Education

Diploma or Degree in computing or related IT certification

Tools

Windows scripting

DLL handling

Networking basics

Job description

Post Sales Support Engineer

Department: Sales Support

Employment Type: Permanent - Full Time

Location: Philippines/Manila

Reporting To: Software Manager, SEA

Compensation: ₱70,000 - ₱110,000 / month

Description

The Software Support Engineer (Post Sales) provides technical support, implementation assistance, system troubleshooting, and user training for deployed software solutions. This role acts as the subject matter expert for software-related enquiries, ensuring successful customer adoption, system performance, and ongoing operational support while collaborating with customers and internal teams to deliver an excellent customer experience.

Key Responsibilities

• Installation of system in customer site
• Provide field training for customer on system operations
• Working closely with customers, sales and sales support team to solve issues.
• Proposed creative ways to configuration our product software to meet customer’s needs
• Be the Subject Matter Expert for all software enquiries and support queries from other departments
• Plan and train relevant parties on software related matters
• Manage to perform comprehensive testing to validate software performance and stability before installation
• Manage to perform system (hardware and software) integration certification test on our partners’ application before actual deployment
• Lead to analyse and troubleshoot field problems that are related to software
• Lead to create / update documents such as software configuration, test data, user guides and etc

Skills, Knowledge & Expertise

• At least 3 years of relevant experience
• Diploma or Degree in computing or related IT certification
• Networking skills and understanding
• Java
• SOAP Interface (MUST)
• Windows script writing
• Serial Communication (MUST)
• DLL handling
• C++
• VB and VBA (Optional)
• Excel macro (Optional)
• English language - Excellent
• Excellent communication skills
• Creative and flexible thinker
• Good Troubleshooting skills. (System troubleshooting, Hardware and software)
• Good Interpersonal Relationship
• Can-do attitude