Remote Global Customer Support Specialist

SupportYourApp; Philippines; Remote; PHP 377,000 - 629,000; Full time

Benefits offered by this job

Flexible schedule

Remote cooperation

Inclusive international environment

USD compensation

Referral rewards

No time-tracking

Job summary

SupportYourApp, a global Intelligent Support-as-a-Service leader, seeks a Customer Support Consultant in the Philippines to deliver top-tier support via phone, chat, and email. You will build strong customer relationships, stay up-to-date with tools, and ensure secure handling of data while meeting KPIs and collaborating with developers and cross-functional teams.

We value excellent English (C1), at least 6 months in customer support, analytical thinking, and a proactive attitude.

Qualifications

• Excellent English skills (C1 in speaking and writing).
• At least 6 months of experience in a customer support role.
• Strong analytical thinking and research skills.
• Experience in travel industry is a plus.
• Positive, proactive and responsible attitude.
• Personal computer with at least 8GB RAM and stable internet (50 Mbps down / 40 Mbps up).

Responsibilities

• Deliver outstanding customer support via phone, chat, and email.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply customer happiness practices.
• Maintain deep understanding of client solutions and meet KPIs.
• Communicate with developers and cross-functional specialists.

Skills

English proficiency (C1)

Customer support experience

Analytical thinking

Experience in travel industry

Positive attitude

Stable internet & PC

CRM/Zendesk experience

Tools

Zendesk or CRM

Job description

SupportYourApp, a global Intelligent Support-as-a-Service leader, seeks a Customer Support Consultant in the Philippines to deliver top-tier support via phone, chat, and email. You will build strong customer relationships, stay up-to-date with tools, and ensure secure handling of data while meeting KPIs and collaborating with developers and cross-functional teams.

We value excellent English (C1), at least 6 months in customer support, analytical thinking, and a proactive attitude.