Mandarin Service Desk 普通话

Siegen HR Solutions; Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

Siegen HR Solutions in the Philippines seeks a developer support specialist to assist across the development life cycle, from requirements gathering and design to testing, deployment and post-production support.

You will write technical support emails addressing developers’ questions about how to develop applications for smart devices and interact with our API, with judgement on when to escalate to the next level.

Qualifications

• Bachelor's degree in computer science, information systems or equivalent.
• Fluent in English and Mandarin.
• Minimum of 3 years experience in a tech support, support engineering, or developer support role preferred.

Responsibilities

• Gather requirements and perform high-level and technical design.
• Build and execute unit and integration tests, and assist with UAT.
• Draft technical support emails to developers about API usage and best practices, escalating when needed.

Education

Bachelor's degree in computer science or information systems

Tools

Android OS

Mac OS

Job description

• Knows the development life cycle, can gather requirements, do high level and technical design, build, unit testing (creation of test cases/test scripts and actual execution), assembly testing (creation of test cases/test scripts and actual execution), fix bugs during system, integration testing and UAT phases, deployment and Post Production support.
• Position will require candidate to write technical support emails in response to developer’s questions about how to develop applications for smart devices. Some of these questions will be about basic procedure, some will be more technical about interacting with our API. The position will also require judgement about when to escape developer queries to the next level of support.

TO QUALIFY:

• Bachelor's degree in computer science, information systems or equivalent
• Fluent in English and Mandarin
• Minimum of 3 years experience in a tech support, support engineering, or developer support role preferred
• Knowledge of Android OS and Mac OS is a plus