Bilingual Developer Support Engineer (Mandarin/English)

Siegen HR Solutions; Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

A tech support company is looking for Mandarin Developers to provide assistance for smart device application development. Responsibilities include writing technical support emails and escalating queries. Ideal candidates should have a Bachelor's Degree in Computer Science or related fields, fluent in English and Mandarin, and possess at least 3 years of experience in tech or developer support roles. Strong communication and problem-solving skills are essential, along with a team-oriented attitude.

Qualifications

• Fluent in English and Mandarin (HSK 3 or higher).
• Minimum of 3 years experience in tech support or developer support role preferred.
• Experience in analyses and troubleshooting.

Responsibilities

• Write technical support emails for developers' questions regarding applications.
• Escalate developer queries to the next level of support.

Skills

Effective written and oral communication skills

Attention to detail

Customer service skills

Problem-solving

Team player

Education

Bachelor's Degree in Computer Science, Information Systems or equivalent

Tools

Android OS

Mac OS

Job description

A tech support company is looking for Mandarin Developers to provide assistance for smart device application development. Responsibilities include writing technical support emails and escalating queries. Ideal candidates should have a Bachelor's Degree in Computer Science or related fields, fluent in English and Mandarin, and possess at least 3 years of experience in tech or developer support roles. Strong communication and problem-solving skills are essential, along with a team-oriented attitude.