DE034147-Order To Cash Ops Sr Manager

Accenture in the Philippines; Quezon City; Presencial; PHP 1.500.000 - 2.100.000; Jornada completa

Descripción de la vacante

Accenture in the Philippines is seeking an Order to Cash Ops Senior Manager to oversee teams of processers and analysts in Order Management and Billing. The role focuses on leadership, performance oversight, and ensuring productivity and quality metrics are met and reported.

The position requires extensive OTC experience, strong leadership skills, and the ability to handle complex cases and customer issues. Work setup is return to office with local site location Quezon City, Cyber Park Tower 3.

Formación

• At least 12+ years of relevant experience in OTC specific to Order Management and Billing.
• At least 10 years leadership experience.

Responsabilidades

• Oversee teams of Processors and Analysts under Order management/Billing.
• Provide performance oversight for the team and ensure productivity and quality metrics are met and reported.
• Oversee complex cases and customers and troubleshoot.

Descripción del empleo

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Order to Cash Ops Sr Manager

WORK SETUP: Return to Office

OVERALL PURPOSE: The person will be responsible for overseeing teams of Processors and Analysts under Order management/Billing. He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported. He/ she also oversees complex cases and customers and troubleshooting. RESPONSIBILITIES:

RESPONSIBILITIES

The person will be responsible for overseeing teams of Processors and Analysts under Order management/Billing. He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported. He/ she also oversees complex cases and customers and troubleshooting.

OTHERS

OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon City, Cyber Park Tower 3

SKILL AND QUALIFICATIONS

• At least 12+ years of relevant experience in OTC specific to Order Management and Billing
• At least 10 years leadership experience