DE034148-Order To Cash Ops Manager

Accenture in the Philippines; Quezon City; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Accenture in the Philippines is seeking an Order to Cash Ops Manager to oversee teams of Processors and Analysts in Accounts Receivable/Collections. The role requires hands-on supervision, ensuring productivity and quality while meeting service levels.

The position is a Return to Office setup, located in Quezon City, Cyber Park Tower 3. Candidates should bring 8–12 years in OTC AR/Collections and at least 5 years of leadership experience, with a track record of driving performance and

Qualifications

• 8–12 years of OTC AR/Collections experience.
• At least 5 years leadership experience.

Responsibilities

• Oversee teams of Processors and Analysts in Accounts Receivable/Collections.
• Coordinate individual and team work assignments and monitor workload balancing.
• Ensure production quality and meeting performance metrics and SLAs.
• Provide timely feedback and support to maintain service levels and quality.
• Review daily, weekly, and monthly service levels and recommend improvements.
• Act as front-line contact for questions on service levels and quality issues.
• Support development of Performance Improvement Plans for underperforming members.

Skills

OTC AR/Collections

Leadership

Team Supervision

Performance Metrics

Job description

Job Description:

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Order to Cash Ops Manager WORK SETUP: Return to Office OVERALL PURPOSE: The person will be responsible for overseeing teams of Processors and Analysts under Accounts Receivable/Collections. He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported. He/ she also oversees complex cases and customers and troubleshooting. RESPONSIBILITIES: Production Supervision and Support

• Coordinates individual and team work assignments
• Monitors workload balancing
• Supports high-quality work through a positive environment
• Monitors team members performance with the focus on improvement Service Level Agreements and Performance Metrics
• Ensures individual and team service levels are met or exceeded
• Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
• Front line contact for questions or issues surrounding service levels Quality
• Participates in providing feedback to the Quality team for improvement suggestions
• Works with auditing resources on individual and team error trends
• Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends Performance Management
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
• Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards
• OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon City, Cyber Park Tower 3

SKILL AND QUALIFICATIONS:

• At least 8 to 12 years of relevant experience in OTC specific to Accounts Receivable (AR) and Collections
• At least 5 years leadership experience

Requirements: