DE034147-Order to Cash Ops Sr Manager

Accenture PLC; Quezon City; On-site; PHP 3,000,000 - 6,000,000; Full time

Job summary

Accenture is seeking an Order to Cash Operations Senior Manager in Quezon City to oversee teams of Processors and Analysts in order management and billing. You will drive performance, productivity, and quality metrics across the OTC function.

You will handle complex cases and customer issues, ensuring smooth operations and timely reporting. This role requires substantial leadership experience and deep OTC knowledge within a global enterprise environment.

Qualifications

• 12+ years of relevant OTC experience in order management and billing.
• At least 10 years of leadership experience.

Responsibilities

• Oversee teams of Processors and Analysts under Order management/Billing; provide performance oversight and ensure productivity and quality metrics are met and reported.
• Oversee complex cases and customers and troubleshooting.
• Coordinate with cross-functional teams to optimize end-to-end OTC processes.

Skills

OTC leadership

Order management

Billing

Team leadership

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE:

Order to Cash Ops Sr Manager

WORK SETUP:

Return to Office

OVERALL PURPOSE:

The person will be responsible for overseeing teams of Processors and Analysts under Order management/Billing. He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported. He/ she also oversees complex cases and customers and troubleshooting.

RESPONSIBILITIES:

• The person will be responsible for overseeing teams of Processors and Analysts under Order management/Billing. He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported. He/ she also oversees complex cases and customers and troubleshooting.

OTHERS:

• Project Shift Schedule: Night Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Quezon City, Cyber Park Tower 3

SKILL AND QUALIFICATIONS:

• At least 12+ years of relevant experience in OTC specific to Order Management and Billing
• At least 10 years leadership experience

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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