DE033930-Order to Cash Ops Specialist

8003 Accenture Inc Company; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Accenture PLC in Manila (Quezon City) is seeking an Order to Cash Ops Specialist to oversee teams handling Order Management/Billing. The role emphasizes performance oversight, productivity and quality metrics, and resolution of complex cases and customer issues.

The position requires leading processors and analysts, ensuring timely and accurate service levels, and guiding continuous improvement through feedback to quality and auditing resources. Return-to-office setup is in place.

Qualifications

• At least 5 years of OTC experience in Order Management / Billing.
• At least 3 years of supervisory experience.
• Experience overseeing teams and performance metrics.
• Willingness to work in a night shift schedule in Quezon City.

Responsibilities

• Coordinates individual and team work assignments.
• Monitors workload balancing.
• Supports high-quality work through a positive environment.
• Monitors team members performance with the focus on improvement.

Skills

OTC experience

Supervisory experience

Job description

POSITION TITLE: Order to Cash Ops Specialist

WORK SETUP: Return to Office

OVERALL PURPOSE:

The person will be responsible for overseeing teams of Processors and Analysts under Order Management/Billing. He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported. He/ she also oversees complex cases and customers and troubleshoot.

RESPONSIBILITIES:

• Coordinates individual and team work assignments
• Monitors workload balancing
• Supports high-quality work through a positive environment
• Monitors team members performance with the focus on improvement

Service Level Agreements and Performance Metrics

• Ensures individual and team service levels are met or exceeded
• Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
• Front line contact for questions or issues surrounding service levels

Quality

• Participates in providing feedback to the Quality team for improvement suggestions
• Works with auditing resources on individual and team error trends
• Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends

Performance Management

• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
• Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards

OTHERS:

Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Cyberpark Tower 3

SKILL AND QUALIFICATIONS:

• At least 5 years of relevant experience in OTC specific to Order Management / Billing
• At least 3 yrs of supervisory experience

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture