DE033819-Order to Cash Ops Analyst

Accenture in the Philippines; Quezon City; Presencial; PHP 502.000 - 725.000; Jornada completa

Descripción de la vacante

Accenture in the Philippines is seeking an Order to Cash Ops Analyst to join the Q2C – OM/Billing team at Cyberpark Tower 3, Quezon City. The role focuses on end-to-end OTC processes, data validation, and supporting month-end close with cross-functional collaboration.

The candidate will handle order entry, billing, and reconciliation, while ensuring SLA-compliant resolutions and process improvements in a return-to-office setup.

Formación

• At least 2 years of relevant experience in OTC specific to Order Management / Billing

Responsabilidades

• Execute end-to-end Order to Cash processes including order entry, invoice, and billing with a focus on first-time quality
• Validate order data completeness and accuracy before progression
• Support month-end close activities and manage ownership over Order processing
• Respond to cases/queries from Sales and other cross functional teams (Low/Medium complexity)
• Coordinate resolution across different groups to ensure cases are resolved according to SLA
• Validate and generate credit and rebills for billing discrepancies
• Resolve billing discrepancies and contract alignment queries
• Collaborate with Sales, Deal Desk, and Finance to resolve complex order discrepancies and dependencies with minimal supervision
• Escalate dependencies or issues to progress order booking and case resolution
• Support initiatives to improve process efficiency and accuracy
• Provide insights on OTC workflows to continuously improve the process

Conocimientos

OTC experience

Descripción del empleo

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Order to Cash Ops Analyst WORK SETUP: Return to Office OVERALL PURPOSE: Function/Team: Q2C – OM/Billing RESPONSIBILITIES:

• Execute end-to-end Order to Cash processes including order entry, invoice, and billing with a focus on first-time quality
• Validate order data completeness and accuracy before progression
• Support month-end close activities and manage ownership over Order processing
• Respond to cases/queries from Sales and other cross functional teams (Low/Medium complexity)
• Coordinate resolution across different groups to ensure cases are resolved according to SLA
• Validate and generate credit and rebills for billing discrepancies
• Resolve billing discrepancies and contract alignment queries
• Collaborate with Sales, Deal Desk, and Finance to resolve complex order discrepancies and dependencies with minimal supervision
• Escalate dependencies or issues to progress order booking and case resolution
• Support initiatives to improve process efficiency and accuracy
• Provide insights on OTC workflows to continuously improve the process OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon City, Cyberpark Tower 3

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Order to Cash Ops Analyst WORK SETUP: Return to Office OVERALL PURPOSE: Function/Team: Q2C – OM/Billing RESPONSIBILITIES:

• Execute end-to-end Order to Cash processes including order entry, invoice, and billing with a focus on first-time quality
• Validate order data completeness and accuracy before progression
• Support month-end close activities and manage ownership over Order processing
• Respond to cases/queries from Sales and other cross functional teams (Low/Medium complexity)
• Coordinate resolution across different groups to ensure cases are resolved according to SLA
• Validate and generate credit and rebills for billing discrepancies
• Resolve billing discrepancies and contract alignment queries
• Collaborate with Sales, Deal Desk, and Finance to resolve complex order discrepancies and dependencies with minimal supervision
• Escalate dependencies or issues to progress order booking and case resolution
• Support initiatives to improve process efficiency and accuracy
• Provide insights on OTC workflows to continuously improve the process OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon City, Cyberpark Tower 3

SKILL AND QUALIFICATIONS:

• At least 2 years of relevant experience in OTC specific to Order Management / Billing