DE034148-Order to Cash Ops Manager

Accenture PLC; Quezon City; On-site; PHP 1,500,000 - 2,500,000; Full time

Job summary

Accenture is seeking an Order to Cash Ops Manager in Quezon City to oversee AR/Collections teams, ensuring productivity and quality targets. The role includes supervision, performance management, and ensuring SLA compliance, with a night shift and weekends off. Candidates should have 8–12 years OTC AR experience and at least 5 years of leadership.

Join a global services leader focused on delivering value and growth for clients, leveraging Accenture's digital core and operational excellence.

Qualifications

• At least 8 to 12 years of relevant experience in OTC specific to Accounts Receivable (AR) and Collections.
• At least 5 years leadership experience.

Responsibilities

• Oversee teams of Processors and Analysts in AR/Collections and ensure productivity.
• Monitor workload balancing and support high-quality output.
• Track service levels and provide improvement recommendations.
• Provide feedback to Quality and audit teams on issues and trends.
• Assist in creating Performance Improvement Plans (PIPs) and motivate the team.
• Manage night shift schedule and weekends off; team location Quezon City, Cyber Park Tower 3.

Skills

OTC Experience

AR/Collections

Leadership

Job description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE

POSITION TITLE: Order to Cash Ops Manager

WORK SETUP: Return to Office

OVERALL PURPOSE:

The person will be responsible for overseeing teams of Processors and Analysts under Accounts Receivable/Collections. He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported. He/ she also oversees complex cases and customers and troubleshooting.

RESPONSIBILITIES:

PRODUCTION SUPERVISION AND SUPPORT

• Coordinates individual and team work assignments
• Monitors workload balancing
• Supports high-quality work through a positive environment
• Monitors team members performance with the focus on improvement

SERVICE LEVEL AGREEMENTS AND PERFORMANCE METRICS

• Ensures individual and team service levels are met or exceeded
• Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
• Front line contact for questions or issues surrounding service levels

QUALITY

• Participates in providing feedback to the Quality team for improvement suggestions
• Works with auditing resources on individual and team error trends
• Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends

PERFORMANCE MANAGEMENT

• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
• Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards

OTHERS:

• Project Shift Schedule: Night Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Quezon City, Cyber Park Tower 3

SKILL AND QUALIFICATIONS:

• At least 8 to 12 years of relevant experience in OTC specific to Accounts Receivable (AR) and Collections
• At least 5 years leadership experience

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture