Order to Cash (OTC) - Experienced Hire

Accenture in the Philippines; Quezon City; On-site; PHP 480,000 - 640,000; Full time

Job summary

Accenture in the Philippines is seeking a detail-oriented OTC professional to support end-to-end revenue cycle operations including order management, billing, collections, cash application, and AR processes.

The role requires experience in OTC, AR, billing, and collections within a shared services or BPO environment, with opportunities for leadership and process improvements. Office-based roles in Quezon City, Mandaluyong, Taguig or Alabang welcome night shift schedules.

Qualifications

• Bachelor's degree in accounting/finance or related field.
• 2+ years OTC/AR/billing/collections experience.
• 5+ years end-to-end OTC with leadership exposure.
• ERP and billing platforms experience (SAP, Oracle, Salesforce, MS Dynamics, NetSuite).
• Experience in Shared Services or BPO is an advantage.
• Strong analytical and communication skills.
• Amenable to full in-office work in QC/Mandaluyong/Taguig/Alabang and night shifts.

Responsibilities

• Manage end-to-end OTC processes including order management, billing, collections, cash application, and AR activities.
• Process and maintain customer orders and related transactions.
• Generate invoices and perform billing adjustments as needed.
• Monitor accounts and follow up on overdue invoices to ensure timely collections.
• Perform cash application and payment allocations.
• Investigate and resolve payment discrepancies, deductions, claims, and disputes.
• Conduct account reconciliations and ensure accurate receivables balances.
• Support period-end AR and billing activities.
• Respond to customer inquiries on invoices, payments, deductions, and balances.
• Collaborate with internal stakeholders to improve cash flow and resolve issues.
• Support audit requirements and stay compliant with policies and controls.
• Identify process improvements and contribute to operational excellence.
• For senior roles, provide guidance, coaching, and escalation support.

Skills

OTC Experience

AR & Billing

Cash Allocation

Collections

Account Reconciliation

Leadership

Process Improvement

Education

Bachelor's Degree in Accountancy/Finance

Tools

SAP

Oracle

Salesforce

Microsoft Dynamics

NetSuite

Job description

RESPONSIBILITIES

We are seeking a detail-oriented and customer-focused Order to Cash (OTC) Professional to support end-to-end revenue cycle operations, including order management, billing, collections, cash application, and accounts receivable processes.

The successful candidate will be responsible for ensuring timely and accurate customer invoicing, payment collections, cash application, account reconciliation, and resolution of customer inquiries while maintaining compliance with company policies and service level agreements.

This role is ideal for professionals with experience in OTC, Accounts Receivable, Billing, Collections, or Customer Financial Services within a shared services, BPO, or corporate finance environment.

• Manage end-to-end Order to Cash (OTC) processes, including order management, billing, collections, cash application, and accounts receivable activities.
• Process and maintain customer sales orders and order-related transactions.
• Generate customer invoices and perform billing adjustments as necessary.
• Monitor customer accounts and follow up on overdue invoices to ensure timely collections.
• Perform cash application activities, including posting and allocating customer payments.
• Investigate and resolve payment discrepancies, deductions, claims, and disputes.
• Perform customer account reconciliations and ensure accurate receivables balances.
• Support period-end activities related to accounts receivable and billing functions.
• Respond to customer inquiries regarding invoices, payments, deductions, and account balances.
• Collaborate with internal stakeholders to resolve customer issues and improve cash flow performance.
• Support audit requirements and maintain compliance with company policies and controls.
• Identify process improvement opportunities and contribute to operational excellence initiatives.
• For senior roles, provide process guidance, coaching, stakeholder management, and escalation support.

SKILL AND QUALIFICATIONS

• Bachelor's Degree in Accountancy, Accounting Technology, Finance, Business Administration, Management, or related field.
• SME/Subject Matter Expert: At least 2 years of relevant in Order to Cash (OTC), Accounts Receivable (AR), Billing, Collections, Cash Application, or Customer Financial Operations
• Team Lead/Managerial Role: At least 5 years of experience with exposure to end-to-end Order to Cash (OTC) processes and have at least 1 year Leadership, coaching, supervisory, or people management experience
• Hands-on experience in:
• Accounts Receivable (AR)
• Customer Billing and Invoicing
• Collections and Credit Management
• Cash Application and Payment AllocationOrder Management and Sales Order Processing
• Deductions / Claims Management
• Account Reconciliations
• Customer Service and Inquiry Resolution
• Experience in Shared Services, BPO, Global Business Services, or Multinational Operations is an advantage
• Exposure to ERP systems and billing platforms is an advantage such as:
• SAP
• Oracle
• Salesforce
• Microsoft Dynamics
• NetSuite
• Other AR, Billing, or Collection platforms
• Experience in process improvements, automation, migration, or transition projects is an advantage.
• Strong analytical, problem-solving, and communication skills.
• Amenable to work Full Work in Office in Quezon City, Mandaluyong, Taguig, or Alabang
• Willing to work in any shifts i.e. night shift, graveyard schedule etc.