DE033930-Order To Cash Ops Specialist

Accenture in the Philippines; Quezon City; Presencial; PHP 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Night shift scheduling

Weekends off

Descripción de la vacante

Accenture in the Philippines is seeking an Order to Cash Ops Specialist to oversee teams handling Order Management and Billing. The role includes performance oversight, ensuring productivity and quality, and addressing complex customer issues.

Night shift and a fixed rest day on weekends are part of the schedule. The position emphasizes supervision of processors and analysts across OTC functions, with a focus on service levels and performance metrics in a return-to-office setup located at Quezon

Formación

• 5+ years of relevant experience in OTC, specific to Order Management/Billing.
• 3+ years of supervisory experience.

Responsabilidades

• Supervise processors and analysts in OTC/Order Management.
• Coordinate individual and team work assignments to ensure SLA compliance.
• Monitor workload balancing and drive high-quality output.
• Provide feedback to improve performance and quality metrics.
• Support performance management and development plans for team members.

Conocimientos

OTC / Order Management

Leadership

Billing

Descripción del empleo

Job Description:

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Order to Cash Ops Specialist WORK SETUP: Return to Office OVERALL PURPOSE: The person will be responsible for overseeing teams of Processors and Analysts under Order Management/Billing. He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported. He/ she also oversees complex cases and customers and troubleshoot.
• RESPONSIBILITIES: Production Supervision and Support
• Coordinates individual and team work assignments
• Monitors workload balancing
• Supports high-quality work through a positive environment
• Monitors team members performance with the focus on improvement Service Level Agreements and Performance Metrics
• Ensures individual and team service levels are met or exceeded
• Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
• Front line contact for questions or issues surrounding service levels Quality
• Participates in providing feedback to the Quality team for improvement suggestions
• Works with auditing resources on individual and team error trends
• Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends Performance Management
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
• Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards
• OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Cyberpark Tower 3

SKILL AND QUALIFICATIONS:

• At least 5 years of relevant experience in OTC specific to Order Management / Billing
• At least 3 yrs of supervisory experience

Requirements: