Data-Driven Customer Service Analyst (Hybrid, 2nd Shift)

Prattwhitney; Tanauan; Hybrid; PHP 2,460,024 - 3,690,037; Full time

Job summary

Prattwhitney in Tanauan, Philippines is looking for a dedicated role that involves effective communication with customers, managing contracts, and participating in continuous improvements. Ideal candidates should have a Bachelor's degree or equivalent experience, resolving customer issues proficiently.

Responsibilities include processing customer orders, working with internal departments, and training others. Proficiency in MS Excel, PowerPoint, and Word is essential, with bonus points for SAP knowledge.

Qualifications

• Bachelor's degree or 6 years of relevant experience.
• Experience resolving customer complaints effectively.
• Proficient in MS Excel, PowerPoint, and Word.
• Strong numerical, written, and verbal communication skills.

Responsibilities

• Communicate professionally with customers.
• Manage contracts and expedite delivery requests.
• Participate in continuous improvement initiatives.
• Train and develop others in areas of expertise.

Skills

Customer communication

Data digestion

Problem resolution

MS Excel

MS PowerPoint

MS Word

Education

Bachelor's degree or 6 years of relevant experience

Tools

SAP

VBA

Job description

Prattwhitney in Tanauan, Philippines is looking for a dedicated role that involves effective communication with customers, managing contracts, and participating in continuous improvements. Ideal candidates should have a Bachelor's degree or equivalent experience, resolving customer issues proficiently.

Responsibilities include processing customer orders, working with internal departments, and training others. Proficiency in MS Excel, PowerPoint, and Word is essential, with bonus points for SAP knowledge.