Hybrid Night-Shift Customer Service & Order Ops Specialist

Henkel; Makati; Hybrid; PHP 480,000 - 640,000; Full time

Benefits offered by this job

Flexible work hours

Hybrid work model

HMO healthcare

Provident Fund

Employee Share Plan

Global wellbeing

Job summary

Henkel Philippines is seeking a Customer Service Support Specialist to ensure smooth order entry, PO management, and order tracking, strengthening partnerships with North American customers. The role offers a hybrid work arrangement in Makati and opportunities for collaboration on process improvements.

The ideal candidate has a Bachelor's in Business Management/Administration, 1 year in a B2B setting, strong MS Office and SAP skills, and a mindset for continuous improvement; fresh graduates are

Qualifications

• Bachelor's degree in Business Management/Administration or related field.
• Experience in Industrial B2B environments is preferred.
• Experience with MS Office (Outlook, Excel, Word, PowerPoint) and SAP is highly beneficial.

Responsibilities

• Process day-to-day North American Customer Service activities: Blocked Order Processing, Order Entry, PO Entry, Order Status and Tracking.
• Communicate with customers via email to provide product/services information and tracking details.
• Maintain records of customer interactions and transactions, including inquiries, complaints and actions taken.
• Manage business partners through governance calls and pulse checks.
• Provide operational/ad hoc support and collaborate on team projects.
• Lead Continuous Improvement tasks to enhance overall processes.

Skills

English proficiency

Team player

Detail oriented

Administrative skills

MS Office

SAP

Lean Six Sigma

Power BI

Python

VBA Macros

SAP scripting

Education

Bachelor's degree in Business Management/Administration

Tools

Power BI

Job description

Henkel Philippines is seeking a Customer Service Support Specialist to ensure smooth order entry, PO management, and order tracking, strengthening partnerships with North American customers. The role offers a hybrid work arrangement in Makati and opportunities for collaboration on process improvements.

The ideal candidate has a Bachelor's in Business Management/Administration, 1 year in a B2B setting, strong MS Office and SAP skills, and a mindset for continuous improvement; fresh graduates are