Hybrid Customer Service Analyst - Data-Driven

RTX; Tanza; Hybrid; PHP 480,000 - 600,000; Full time

Job summary

Collins Aerospace in the Philippines seeks a Customer & Account Management professional to handle orders, RFQs, and contract details, coordinating with supply chain, quality, and shipping teams. You will communicate with customers, resolve issues, monitor delivery status, and support timely payments while participating in continuous improvement; 2nd shift may apply.

Role requires a Bachelor's degree or 6 years of relevant experience, plus strong MS Excel/PowerPoint/Word skills and SAP knowledge.

Qualifications

• Bachelor's degree or 6 years relevant experience.
• Experience in resolving customer complaints and problems.
• MS Excel, PowerPoint, Word proficiency.
• Strong numerical, written, and verbal communication and reasoning skills.

Responsibilities

• Ability to communicate effectively and professionally with customers.
• Receipt, review, and processing of customer orders, RFQs and exceptions in accordance with standard terms and conditions or customer contractual obligations.
• Extensive internal interface with various departments within the organization.
• Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately.
• Management of contracts to include assistance with customer delivery status inquiries and customer delivery expedite requests as needed.
• Responsible for assisting with timely payment from customers.
• Participate in continuous improvement initiatives.
• Documented success in maintaining a high level of ownership toward assigned responsibilities.
• Ability to train and develop others around them in areas of expertise.
• Non-traditional working hours may be required as needed: 2nd shift (2:30pm-11pm).
• Adheres to and participates in all EHS practices and standards across the site, including proactive reporting of hazards and recommendations.

Skills

Communication skills

Problem solving

Verbal communication

Written communication

Teamwork

Education

Bachelor's degree

6 years relevant experience

Tools

MS Excel

PowerPoint

Word

SAP

VBA

Job description

Collins Aerospace in the Philippines seeks a Customer & Account Management professional to handle orders, RFQs, and contract details, coordinating with supply chain, quality, and shipping teams. You will communicate with customers, resolve issues, monitor delivery status, and support timely payments while participating in continuous improvement; 2nd shift may apply.

Role requires a Bachelor's degree or 6 years of relevant experience, plus strong MS Excel/PowerPoint/Word skills and SAP knowledge.