Customer Care Specialist - Hybrid, Day Shift (Fixed Term)

MicroSourcing International; Quezon City; Hybrid; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing in Eastwood, Quezon City, Philippines, is seeking a Customer Service Representative (Fixed Term) for a hybrid, day shift role. The position focuses on delivering customer-focused support, resolving inquiries with patience, and using Excel and support systems to manage data.

You will communicate solutions clearly in written and verbal English, handle tickets, and ensure complete issue resolution with timely follow-up. This is a performance-driven role within a diverse team.

Qualifications

• Excellent written and verbal English language communication skills.
• Customer-focused, patient, and positive attitude with a genuine willingness to assist others.
• Proven problem-solving skills and a fast, hands-on learning style.
• Strong proficiency in Microsoft Excel.
• High comfort level working with technology, digital platforms, and mobile devices.

Responsibilities

• Deliver exceptional, customer-focused support by addressing inquiries with patience, positivity, and a strong willingness to help.
• Resolve customer issues quickly using effective problem-solving skills and hands-on technical troubleshooting.
• Communicate solutions clearly and accurately through excellent written and verbal English communication.
• Manage data and customer information using Microsoft Excel and relevant support systems.
• Follow through on assigned tasks and follow up on customer requests to ensure complete issue resolution.

Skills

English communication

Customer service mindset

Problem solving

Fast learner

Team collaboration

Tools

Microsoft Excel

CRM tools

Ticketing systems

Job description

MicroSourcing in Eastwood, Quezon City, Philippines, is seeking a Customer Service Representative (Fixed Term) for a hybrid, day shift role. The position focuses on delivering customer-focused support, resolving inquiries with patience, and using Excel and support systems to manage data.

You will communicate solutions clearly in written and verbal English, handle tickets, and ensure complete issue resolution with timely follow-up. This is a performance-driven role within a diverse team.