Hybrid SAP Order Entry & Customer Support Specialist

Henkel Asia Pacific Service Centre; Philippines; Hybrid; PHP 420,000 - 620,000; Full time

Benefits offered by this job

Hybrid work model

Flexible hours

Wellbeing programs

Parental leave

Employee Share Plan

HMO healthcare coverage

Provident Fund

Group Life Insurance

Job summary

Henkel Asia Pacific Service Centre is seeking an Order Entry Specialist to process SAP orders, generate reports, and monitor orders through to dispatch. The role involves close collaboration with Sales, Marketing, and Supply Chain, with a mid-shift schedule in Ayala Avenue, Makati on a hybrid setup.

The ideal candidate has a Bachelor's degree and at least 1 year in SAP order entry, plus strong Excel skills. Power BI and Python experience are highly preferred. English communication must be strong.

Qualifications

• Bachelor's Degree in any field.
• At least 1 year experience in SAP Order Entry; Excel proficiency required.
• Power BI for dashboards and Python for automation is preferred.
• Detail-oriented and customer-service oriented.
• Strong English communication skills.

Responsibilities

• Process orders in SAP for clients via email and web.
• Generate SAP/Excel reports to monitor on-hold orders and dispatch.
• Track orders from warehouses to customers, manage inquiries and resolutions.
• Oversee returns processing with sales and warehouses for credits/debits.
• Support customers and sales, collaborating with Marketing, Commercial, and Supply Chain.

Job description

Henkel Asia Pacific Service Centre is seeking an Order Entry Specialist to process SAP orders, generate reports, and monitor orders through to dispatch. The role involves close collaboration with Sales, Marketing, and Supply Chain, with a mid-shift schedule in Ayala Avenue, Makati on a hybrid setup.

The ideal candidate has a Bachelor's degree and at least 1 year in SAP order entry, plus strong Excel skills. Power BI and Python experience are highly preferred. English communication must be strong.