Customer Success & Data Integrity Analyst (Hybrid)

eClerx LLC; Manila; Hybrid; PHP 223,200 - 334,800; Full time

Job summary

A service management company located in Manila is seeking dedicated individuals for full-time customer service roles. Responsibilities include addressing customer inquiries, processing service requests effectively, and maintaining client data accuracy. Candidates should possess some college education and have the ability to communicate efficiently with clients. This role involves a hybrid work schedule and may require availability during off hours or weekends.

Qualifications

• Experience in customer service or client management.
• Ability to communicate effectively with clients.
• Proficient in data entry and record maintenance.

Responsibilities

• Answer customer requests regarding services and products.
• Process service requests using operational systems.
• Update client information and maintain data accuracy.
• Ensure proper billing methods and tax codes.
• Notify relevant parties of account changes.
• Communicate updates to branches and service issues.
• Handle account change requests including cancellations.

Education

Some College

Job description

A service management company located in Manila is seeking dedicated individuals for full-time customer service roles. Responsibilities include addressing customer inquiries, processing service requests effectively, and maintaining client data accuracy. Candidates should possess some college education and have the ability to communicate efficiently with clients. This role involves a hybrid work schedule and may require availability during off hours or weekends.