Customer Support Specialist — Service Excellence

Concentrix; Quezon City; Presencial; PHP 201.000 - 335.000; Jornada completa

Descripción de la vacante

Concentrix Bridgetowne in Quezon City is seeking a Customer Service Advisor I to interface with customers via inbound calls, outbound calls, or online channels, providing service and resolving routine issues for our clients.

The role emphasizes meeting KPIs, handling queries with empathy, and maintaining product knowledge in a fast-paced environment. Relevant experience and a customer-focused mindset are preferred.

Formación

• High school diploma with 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong PC navigation skills and general computer knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.

Responsabilidades

• Meet KPIs for service delivery and customer satisfaction.
• Clarify customer requirements; use resources to resolve issues.
• Demonstrate empathy and build rapport with customers.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work and document accounts.
• Participate in activities to improve customer satisfaction.
• Offer additional products and/or services.
• Track and retrieve information in the call tracking database.
• Respond to inquiries by referring to materials or senior staff.

Conocimientos

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Adaptability

Patience

Educación

High school diploma

Descripción del empleo

Concentrix Bridgetowne in Quezon City is seeking a Customer Service Advisor I to interface with customers via inbound calls, outbound calls, or online channels, providing service and resolving routine issues for our clients.

The role emphasizes meeting KPIs, handling queries with empathy, and maintaining product knowledge in a fast-paced environment. Relevant experience and a customer-focused mindset are preferred.