Customer Care Specialist — Inbound & Outbound Support

Concentrix; Quezon City; Sur place; PHP 268 000 - 335 000; Plein temps

Résumé du poste

Concentrix is seeking a Customer Service Advisor to support customers via inbound/outbound calls or online channels. The role focuses on resolving routine problems, meeting KPIs, and maintaining courteous, accurate service.

The ideal candidate demonstrates patience, strong communication, and adaptability in a fast-paced environment. Based in Quezon City, the position emphasizes teamwork, reliability, and the ability to handle multiple tasks while delivering quality service to clients and end

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Ability to rotate shifts, as needed.

Responsabilités

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Connaissances

Customer service orientation

Computer skills

Communication

Attention to detail

Multitasking

Teamwork

Patience

Shift flexibility

Formation

High school diploma

Description du poste

Concentrix is seeking a Customer Service Advisor to support customers via inbound/outbound calls or online channels. The role focuses on resolving routine problems, meeting KPIs, and maintaining courteous, accurate service.

The ideal candidate demonstrates patience, strong communication, and adaptability in a fast-paced environment. Based in Quezon City, the position emphasizes teamwork, reliability, and the ability to handle multiple tasks while delivering quality service to clients and end