Customer Support Associate I — Bridgetowne 2026

Concentrix Philippines; Quezon City; On-site; PHP 156,000 - 246,000; Full time

Job summary

Concentrix Philippines - Quezon City site is seeking a Customer Support Associate I to handle inbound/outbound calls and online inquiries, delivering courteous service and resolving routine issues per client guidelines.

The role emphasizes achieving KPIs, building rapport with customers, and maintaining accurate account notes while using available resources to suggest additional products or services when appropriate. Full-time, on-site position based in Quezon City.

Qualifications

• High school diploma; 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Excellent written and verbal communication.
• Dependable with strong attention to detail.
• Able to multi-task in a fast-paced environment.
• Able to rotate shifts as needed.

Responsibilities

• Meet contractual KPIs for service delivery.
• Clarify customer requirements and provide resolutions.
• Greet customers professionally and build rapport.
• Maintain knowledge of client products/services.
• Prepare complete and accurate work notes.
• Respond to inquiries by directing to published materials or seniors.

Skills

Customer service

Communication skills

PC skills

Multi-tasking

Teamwork

Education

High school diploma

Tools

CRM software

Job description

Concentrix Philippines - Quezon City site is seeking a Customer Support Associate I to handle inbound/outbound calls and online inquiries, delivering courteous service and resolving routine issues per client guidelines.

The role emphasizes achieving KPIs, building rapport with customers, and maintaining accurate account notes while using available resources to suggest additional products or services when appropriate. Full-time, on-site position based in Quezon City.