Customer Service Advisor: Elevate the Customer Experience

Concentrix; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Concentrix in Quezon City is hiring a Customer Service Advisor to resolve routine customer inquiries and support needs via calls and online channels. You will work to meet KPIs while delivering courteous, professional service and documenting interactions.

As a team member, you will clarify requirements, show empathy, and maintain product knowledge to provide accurate solutions. The role emphasizes customer satisfaction, accuracy, and the ability to adapt in a fast-paced environment.

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.

Responsibilities

• Ensure service meets contractual KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen attentively; demonstrate empathy while building rapport.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and notes.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in the call tracking system.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Empathy

Education

High School Diploma

Tools

MS Office

CRM systems

Job description

Concentrix in Quezon City is hiring a Customer Service Advisor to resolve routine customer inquiries and support needs via calls and online channels. You will work to meet KPIs while delivering courteous, professional service and documenting interactions.

As a team member, you will clarify requirements, show empathy, and maintain product knowledge to provide accurate solutions. The role emphasizes customer satisfaction, accuracy, and the ability to adapt in a fast-paced environment.